Privacy and Returns


Privacy Policy

NLPSkills.com and the NLP Coaching & Skills Training Institute is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, “NLP Coaching & Skills Training Institute” has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

  1. Acquisition of Information. We do not acquire any more information about consumers than is allowed by law and is necessary to provide a high level of service efficiently and securely.
  2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
  3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
  4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or as it is necessary to process transactions and provide our services.
  5. Privacy and Our Business Partners. Should we ever make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Questions. If you have questions about this privacy policy, please contact us.


Refund Policy

Full refund on damaged or non-functioning products including CDs, DVDs, manuals, and books. A full refund will be issued upon receipt of returned item(s) within 30 days.

Due to the nature of the work and preparations for each event, there are no refunds on deposits or for any fees in relation to NLP Coaching sessions, workshops, seminars, certification programs, teleseminars or webinars, or for other services. All payments are final. No refunds. 

No refunds for downloads or email products including text pages, ebooks, audio, video or for subscription products except under specific written agreement in a particular case. All sales and all payments are final. 

Please contact Bill Thomason at 602 321-7192 or contact us with any questions you may have.

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